Action Protocols

Introduction

Title VIII of Book II of the Spanish Penal Code regulates offences against sexual freedom and integrity:

• Sexual assault (articles 178 to 180)
• Sexual abuse (articles 181 and 182)
• Abuse and sexual assault of minors under 16 (articles 183 to 183 quater)
• Sexual harassment (article 184)
• Exhibitionism and sexual provocation (articles 185 and 186)
• Prostitution, sexual exploitation and corruption of minors (articles 187 to 189)

The school declares "zero tolerance towards any criminal conduct against sexual integrity and freedom", especially regarding pupils.

This document establishes a protocol to prevent conduct classified as attacks on pupils' sexual integrity and freedom, and to determine action in the event of possible violations.

---

Scope of application

The protocol applies to:

• Teaching staff
• Administrative and support staff
• Monitors for leisure and sports activities
• Members of the Theatine Community
• Persons under legal dependence of third parties providing services
• Pupils and their families

The school ensures that employees, pupils and legal representatives are aware of this document.

---

Conduct not tolerated

The school categorically rejects these behaviours, inside or outside the school, with or without criminal relevance:

Inappropriate physical contact

• Unnecessary touching, slapping, pinching or unwanted body contact.

Sexual insinuations and propositions

• Propositions or pressure for sexual activities.
• Insistence on social activities outside the school unrelated to it.
• Offensive flirting, suggestive remarks, innuendo or obscenities.

Pornographic material

• Displaying, distributing or selling pornographic material to pupils.
• Sending sexually suggestive or pornographic photos.
• Indecent staring, whistling or offensive gestures.

Exhibitionism

• Exposure of genitals.

Requesting sexual material

• Requesting pornographic material.
• Requesting sexually suggestive videos or photos of the pupil or third parties.
• Requesting written material of a sexual nature.

Participation in pornographic material

• Proposing participation in the creation of any pornographic material.

Sexual favours in exchange for advantages

• Requesting sexual relations or favours with the promise of academic, financial or other advantages.

Voluntary sexual relations

• Engaging in sexual relations with pupils without offering advantages.

Coercive sexual relations

• Sexual relations involving violence, abuse of position, intimidation or threats.

Romantic relationships

• Any romantic relationship with a pupil, even if they are of legal age.

Other conduct

• Any sexual conduct classified under articles 178 to 189 of the Penal Code.
• Similar conduct against family members of pupils.

---

Prevention measures

1. Incorporation into the Internal Regulations

The behaviours described are classified as very serious infractions under article 84 of the National Collective Agreement for Private Education Centres.

2. Certificate of no entry in the Sex Offenders Register

Under Organic Law 1/1996: "It shall be a requirement for access to professions involving habitual contact with minors that the person has not been convicted of offences against sexual freedom and integrity."

• Any person hired must provide a negative certificate from the Central Register.
• Maximum age of certificate: one month.
• Incorporated into the employee's file.
• For third-party services: equivalent accreditation is required.

3. Information to the school community

The school disseminates the protocol through:

• Publication on the school website (permanent and updated).
• Information circular to parents/guardians.
• Inclusion in the school diary (from 2019/2020).
• Reference in the Internal Regulations.
• Integration into anti-bullying activities.
• Dissemination in group tutorials.
• Communication to pupils over 14.
• Specific training in the quality plan.

4. Complaint procedure

An agile, rigorous procedure guaranteeing rights is established for complaints, investigation and resolution.

5. Follow-up

The Management Board and the Guidance Department oversee the correct dissemination, implementation and application of the protocol, as well as any necessary changes and improvements.

---

Complaints and reports: Procedure

1. Initiation

Who can complain: Any person belonging to the school community, for acts suffered personally or by third parties.

Submission methods (in writing):

• Deposit in specific yellow boxes in common areas controlled by the Guidance Department (opened weekly with documentary record).
• Delivery to the Guidance Department.
• Email: orientacion@colegiosancayetano.com
• Submission to the Principal by any means.

Documentation: Model available on the school website.

Download PDF

Accompanying evidence: Evidence may be included with the complaint, without prejudice to further evidence being submitted later.

Parallel actions: Filing a complaint does not prevent pursuing criminal, civil or other legal action.

2. Identification requirement

Complaints cannot be anonymous, although confidentiality of the complainant's identity is guaranteed.

3. Referral to the Principal

Upon receipt of the complaint, it is referred to the Principal within the first working day. If the complaint is submitted by a third party (not by the victim/parents/guardians), the Principal and a representative of the Guidance Department meet the victim to confirm the facts. If the victim is a minor, parents/guardians are called.

4. Non-confirmation

If the complaint is not confirmed: documentary record is made, it is archived and written communication is sent to the victim and parents/guardians.

5. Confirmation and investigating body

If confirmed, the Management Board appoints an investigating body comprising: the school Secretary, the school legal adviser and a member of the Guidance Department. Meeting within a maximum of 48 hours.

The initial analysis may result in:

• Non-admission for processing: when the facts do not fall within the scope of the protocol. Written notification with justified reasons.
• Processing through another channel: if the facts do not fit the conduct described but could constitute another infraction.
• Admission and case file: if the facts fall within the scope of the sexual harassment protocol, it is admitted and an investigation file is opened. The parties are notified of the opening.

6. Information-gathering phase

Deadline: Maximum fifteen working days.

• Statements taken from parties involved (with written record).
• Practice of necessary evidence proposed by the parties (unless irrelevant, useless or dilatory).
• Consideration of limitation periods under the applicable Collective Agreement.
• Evidence: all evidence contemplated in the Civil Procedure Act.
• Statements from minors: parents/guardians and a member of the psychosocial team may be present.

Once the information-gathering is complete, the parties are given a hearing to present a written assessment within 48 hours.

The Investigator's Report contains: background, positions and submissions of the parties, evidence taken, facts established according to the evidence, and proposed measures to be adopted. It is submitted to the Principal for convening the Management Board.

7. Precautionary measures

At any time, the investigating body may propose to the Principal the adoption of precautionary measures if circumstances so advise.

8. Notification to the Administration of Justice

At any time, if there are indications of criminal conduct, the Principal must immediately notify the Administration of Justice of the facts under investigation.

9. Definition of working days

Monday to Friday, excluding public holidays and days during school holiday periods.

10. Principles and guarantees of the procedure

Respect and protection of persons: The school will adopt measures to guarantee the protection of dignity and privacy, the utmost discretion, prudence and respect, prohibition of unfavourable treatment for taking part, and the right to be accompanied by a person of their choosing.

Confidentiality and anonymity: Participants are obliged to maintain strict confidentiality and discretion, not to pass on or disclose information about complaints, and to protect the identity of the complainant.

Diligence and speed: Investigation and resolution carried out with professionalism, without undue delay, completing the procedure in the shortest possible time while respecting due guarantees.

Impartiality and the right to be heard: Guarantee of an impartial hearing, fair treatment for all persons affected, acting in good faith in the search for the truth and clarification of the facts reported.

Discretion: Persons involved must maintain discretion about facts known through their position, not use information for their own benefit or that of third parties, and not act to the detriment of the public interest.

Prohibition of retaliation: The school acts expressly against retaliation towards persons who file a complaint, appear as witnesses or take part in the investigation. False or malicious complaints may result in sanctions, without prejudice to civil or criminal liability.

Protection and indemnity: The school ensures that complainants, witnesses, informants and investigating bodies are not subject to intimidation, threats or violence, unfair or unfavourable treatment, or persecution, discrimination or retaliation.

---

Complaint Form

Complainant's details

• Full name
• Contact phone number
• Contact email address
• Are you complaining on your own behalf? (Yes/No)
• If not: identity and contact details of the victim (if known) and your relationship to them.

Details of the person complained against

• Full name
• Other identifying details available

What happened?

Description of the facts.

When did it happen?

Date/period of the facts.

Evidence

• Witnesses: identity and contact details of persons who know of or witnessed the facts.
• Documentation: documents or other evidence for the investigation.

Other information

Additional information useful for clarifying the facts.

Download PDF

---

Data Protection Information

The controller responsible for processing the personal data you provide through this complaint, and any other data collected during the investigation procedure, is the ORDEN DE CLÉRIGOS REGULARES TEATINOS, the entity holding Colegio San Cayetano, with tax ID R0700014D, domiciled at Avenida Picasso nº 21, 07004 Palma. You may contact the school's data protection officer at dpd@colegiosancayetano.com

The purpose of this processing is the investigation and resolution of the sexual harassment complaint you have filed. Disclosures: your data will be disclosed in the cases provided for in the school's action protocol for investigating this type of complaint and, where applicable, may be brought to the attention of the Administration of Justice.

The legal basis for this processing derives from our compliance with legal obligations (article 6.1.f GDPR) and the performance of a task carried out in the public interest (article 6.1.e GDPR).

We will retain the data and information for the legally applicable periods.

You may exercise your rights of access, rectification, erasure, objection and restriction of processing, under the terms provided for in Spanish and European data protection regulations, by writing to the school's Secretary's Office at the address indicated above. You may also lodge a complaint with the Spanish Data Protection Agency if you are not satisfied with the processing.

Justification for food allergies, intolerances and coeliac disease

Following approval by the Govern de les Illes Balears of Decree 39/2019 of 17 May, this school has updated its protocol for attending to pupils with food allergies, intolerances or coeliac disease who use the school canteen.

All food allergies, intolerances and coeliac disease must be MANDATORILY documented with the school in the manner set out in the above regulation: an official medical certificate/report.

Therefore, before the start of the school year, parents or guardians of pupils with food allergies, intolerances or coeliac disease must, between 2 and 6 September, deliver the following documentation to the school's general secretariat (not required if already submitted in previous years, unless there has been a change in diagnosis or treatment):

1. Medical certificate/report

Issued in the pupil's name, detailing:

• Food allergies. The more detailed the better, including guidance on the consumption of foods with traces.
• Food intolerances. The more detailed the better, including guidance on the consumption of foods with traces.
• Coeliac disease. The more detailed the better.
• Latex allergy (necessary information in the event of medical assistance).
• Symptoms or reactions the pupil may present if they consume foods to which they are allergic or intolerant, and other allergic reaction episodes.
• Complete action protocol the school must follow in the event of an allergic reaction, indicating:
  • Medication to be administered and how (dosage guidelines), as well as storage measures.
  • Whether adrenaline is required in the event of an allergic reaction, administration guidelines and storage measures.
  • Telephone numbers of healthcare contacts.
  • Any other information the doctor considers relevant.

To avoid misunderstandings, these medical certificates/reports must be submitted TYPED (by machine or computer). They must identify the issuing professional with their full name and qualification, and must be stamped and signed on every page.

Only allergies, intolerances and coeliac disease documented in the manner indicated will be attended to. Notes in the school diary, emails or documents other than certificates or medical reports that do not meet the conditions set out above will not be accepted.

2. Authorisation

Duly signed by both parents/guardians, using the downloadable form (see below), authorising or not authorising school staff, in the event of a crisis, to treat their child (administering medication or adrenaline injections) before the appropriate medical service arrives, exonerating the school and/or the person attending the pupil should problems arise from that intervention.

Without this authorisation, the school will not administer medication or injections to pupils and will wait for medical assistance to arrive.

In this document, parents/guardians must indicate the contact telephone numbers of the people the school should notify in the event of any incident.

---

Update of information

For the care protocol to be effective, in addition to the school's own efforts, it requires the full involvement of parents and guardians in keeping the information they provide up to date, so that any change in their child's allergies, intolerances or coeliac disease, medication or action protocol to be followed is promptly communicated to the school and documented by means of a new typed medical certificate or report meeting the same requirements specified above, which must again be delivered to the school's general secretariat.

Unless the information is updated, the last information provided by parents/guardians will be considered valid when the school year changes. Any changes must be documented in the manner explained in the previous paragraph.

---

Supply of medication and injectables

It is the responsibility of pupils' parents/guardians to supply the school, through their child's form tutor, with the medication or injectables to be administered in the event of a reaction related to the allergy, intolerance or coeliac disease.

• In Escoleta and Early Years, one unit of each medication must be provided.
• In Primary and Secondary, two units of each medication or injectable must be provided: one to be kept in the canteen and one for the classroom (to be taken on trips outside the school).
• In Sixth Form, one unit of each medication must be provided, except for pupils using the canteen service, who must provide 2 units.

This medication must be supplied duly labelled with the child's full name, and renewed if it expires — monitoring this is the responsibility of parents or guardians. The school will only check the expiry date when it is necessary to administer the medication, and will refrain from doing so if the medication has expired.

---

Diabetes menu

Pupils with diabetes who use the school canteen service must present an adapted menu to the school nurse according to their own requirements. Carbohydrate portions may be weighed daily by kitchen staff under the supervision of the medical team.

---

Vegetarian menu / special diets

Vegetarian pupils, or those who never eat red meat/pork, must submit their request for the type of menu they require to the nurse at the start of the school year. VEGAN menus are not served.

Throughout the school year, without exception, pupils will receive exclusively this menu.

In all cases, requests for these menus must be delivered to the school medical room and signed by both parents.

---

Special diet menu

The above does not affect what is known as a special diet menu for circumstantial reasons, which will continue to be served as before.

---

Occasional users

In the case of occasional users of the canteen service, given the impossibility of offering the service with all the necessary guarantees, the school will not offer special menus to pupils with food allergies, intolerances or coeliac disease.

---

Protocol for the Management and Care of Food Allergies, Intolerances and Special Dietary Conditions of Pupils

This document specifies the management and control of food allergies and intolerances based on the following points:

1.

Only allergies, intolerances and coeliac disease documented in the manner set out in this protocol will be attended to. Notes in the school diary, emails or documents other than certificates or medical reports that do not meet the conditions set out below will not be accepted.

2.

Parents/guardians of pupils with food allergies or intolerances, having arranged the appropriate appointment through the channel set up for that purpose, must deliver to the school's medical service, within the deadline set by the school each year, the following documentation and medication:

a) MEDICAL CERTIFICATE/REPORT issued in the pupil's name, detailing:

• Food allergies. The more detailed the better, including guidance on the consumption of foods with traces.
• Food intolerances. The more detailed the better, including guidance on the consumption of foods with traces.
• Coeliac disease. The more detailed the better.
• Latex allergy (necessary information in the event of medical assistance).
• Symptoms or reactions the pupil may present if they consume foods to which they are allergic or intolerant, and other allergic reaction episodes.
• Complete action protocol the school must follow in the event of an allergic reaction, indicating:
  • Medication to be administered and how (dosage guidelines), as well as storage measures.
  • Whether adrenaline is required in the event of an allergic reaction, administration guidelines and storage measures.
  • Telephone numbers of healthcare contacts.
  • Any other information the doctor considers relevant.

To avoid misunderstandings, these medical certificates/reports must be submitted TYPED (by machine or computer). They must identify the issuing professional with their full name and qualification, and must be stamped and signed on every page.

b) AUTHORISATION, duly signed by both parents/guardians, using the downloadable form , authorising or not authorising school staff, in the event of a crisis (administering medication or adrenaline injections), to treat their child before the appropriate medical service arrives, exonerating the school and/or the person attending the pupil should problems arise from that intervention.

This authorisation will include information on whether the pupil has been registered with the Balearic School Alert (ALERTA ESCOLAR BALEAR) programme. This information is very important, as the medical history of children registered with the programme is uploaded to a database accessible to the 061 emergency service.

c) MEDICATION: Two units of the medication or injectables to be administered to the pupil in the event of a reaction related to the allergy, intolerance or coeliac disease must be delivered together with the medical documentation. In Escoleta and Early Years, one unit of each medication is sufficient. This medication must be supplied duly labelled with the child's full name, and renewed if it expires — monitoring this is the responsibility of parents or guardians. The school will only check the expiry date when it is necessary to administer the medication, and will refrain from doing so if the medication has expired.

3.

The school's medical staff will upload the information received to the Alexia application and, based on it, will use the same application to prepare pupil RECORDS according to the model established by the school. So that each form tutor is aware of having pupils with food allergies or intolerances under their responsibility, they will be given a copy of the relevant records, which must be kept in a lockable desk drawer.

The pupil's record will include at least the following information:

• Full name.
• Year group.
• Photo.
• Whether or not registered with the Balearic School Alert programme.
• Whether or not the family has authorised the administration of medication.
• The allergies/intolerances the pupil has.
• Severity.
• Possible symptoms.
• Protocol to follow in the event of an incident.
• Prescribed medication.
• Location of the medication.
• Telephone numbers of healthcare contacts.
• Family telephone numbers.
• Date of the record.
• Date of the medical report.
• Whether or not the pupil uses the canteen service.

4. Safekeeping of documentation

The original documentation referred to in point 2 of this protocol will be kept in the school's medical room, stored in folders and arranged by school year, with one folder per pupil, so that future documents provided by parents and guardians can be added.

5. Access to pupil records

A printed copy of the records, kept in folders and arranged by school year, will be kept in the school's medical room itself.

A printed copy of the records, kept in folders and arranged by school year, will also be kept in the place where pupils eat, which varies according to year group or stage, accessible to the teachers and monitors responsible for pupils' care during mealtimes.

Specifically:

• Escoleta pupils: kept in their canteen.
• Early Years pupils: kept in their canteen.
• Primary, Secondary and Sixth Form pupils: kept in the general canteen.

A list with each pupil's dietary condition will also be given to the company responsible for the canteen service.

A set of records will also be kept in each of the cabinets or lockers where second units of medication are stored, located in the respective staff rooms.

Form tutors will also access their pupils' records as indicated in point 3 of this protocol.

At all the locations detailed, the furniture where the folders are stored will have locking mechanisms, to prevent unauthorised access to the documentation. However, during mealtimes, canteen furniture will remain open so as not to hinder access to documentation when needed. If such mechanisms are not available, alternative measures will be adopted (restricted-access signage and placing the furniture in an area pupils cannot access).

6. Location of medication and injectables

To facilitate rapid administration in the event of an incident:

• One unit of the medication or injectables provided by each pupil will be kept in the same locations detailed for pupil records, stored in the same furniture, in the canteen areas of each educational stage.
• The second unit will be used on trips outside the school involving the consumption of food or drink supplied by the school or third parties, and will be kept in the locations determined by the school.

7. Identification of pupils eating in the school canteens who have food allergies and/or intolerances

• Escoleta: monitored by the teacher.
• Early Years: identified by a card attached to the pupil's table.
• Primary: identified directly by staff responsible for allergies and intolerances.
• Other year groups: identified directly by staff responsible for allergies and intolerances.

8. Location and care of pupils in the school canteen

During mealtimes, the school's medical staff will remain in the canteen to facilitate rapid attention to pupils in the event of a food-related incident and to check the food served to them.

All pupils with special dietary conditions will be accompanied from the entrance to the kitchen, where their food will be served under the supervision of the assigned responsible monitor or the school's medical staff.

For better control and care, pupils from Years 1 to 4 Primary with food allergies will eat at tables specially reserved for them, attended by the monitors or teachers designated by the school, as well as by the school's medical officer. The same monitors will preferably be assigned to look after these pupils. If a substitution is necessary, the school will try to ensure the substitute is always the same person.

Exceptionally, from Year 2 Primary onwards, pupils allergic only to nuts may not require the canteen separation measure when the day's menu does not contain their allergen. This measure is justified because the canteen menu does NOT contain nuts, except on 2 days a month when the dessert is ice cream. This measure requires prior authorisation from parents and the nurse's daily authorisation. The pupil will lose this benefit if the above requirements are not met.

Pupils with food intolerances and coeliac disease will not require any separation measure in the canteen. Only measures to avoid the foods they cannot tolerate need to be taken into account.

Vegetarian and vegan pupils, or those who never eat red meat/pork, will not require any separation measure in the canteen. Only measures to avoid the relevant foods need to be taken into account, as applicable.

9. Location of Escoleta and Early Years pupils

Pupils at these stages will eat in their own canteen, one for Escoleta and one for Early Years, supervised by their teachers.

During mealtimes, the school's medical staff will remain in the canteen to facilitate rapid attention to pupils in the event of a food-related incident.

10. Control of the food served to each child

a) In the general canteen (Primary and Secondary Education):

The school's medical staff will be present in the canteen throughout the daily meal service, to personally attend to each pupil with allergies and intolerances. They will wait for pupils at the canteen entrance and personally accompany them to the kitchen area set up for their specific meal service. The head chef is responsible for serving meals and checking them together with the nurse before handing them to the pupil. Finally, the nurse will accompany the pupil from the kitchen area to the designated eating area. If the pupil wants a second helping, this process must be repeated.

The catering company will display a daily allergen sheet at the canteen entrance, declaring the allergens present in the menu. This sheet reflects any changes the menu may have undergone for reasons beyond the caterer's control.

A photograph of the allergen sheet will be sent to the school's medical staff every morning to facilitate allergen control.

In the general canteen, a sign will be placed in front of each meal tray specifying the allergens contained in that particular dish.

The school's medical staff will notify the caterer daily of any changes to the original list of pupils with food intolerances or allergies.

b) In the Escoleta and Early Years canteen:

In the Escoleta and Early Years classrooms, teachers will request the different units of menus (standard and special) to be served to pupils from the kitchen each day.

The meal service for Escoleta and Early Years pupils is carried out in canteens separate from the kitchen facilities. Meals are therefore transported by the kitchen manager, kept hot, to their respective canteens.

Specific menus for pupils with allergies and intolerances will be prepared exclusively by that manager and stored in duly identified sealed containers before being handed by the kitchen manager to the person responsible in each canteen.

The caterer will prepare a daily allergen sheet declaring the allergens present in the menu. This sheet reflects any changes the menu may have undergone for reasons beyond the caterer's control.

The daily allergen sheet will be sent each day to the school's medical staff and to those responsible for the stage.

The kitchen manager for Escoleta and Early Years will review all menus daily, together with the head chef, once stored and labelled, and will complete a compliance record before the meals are transported to the canteens and handed to the specific teaching staff responsible for serving them.

Stage staff trained in allergens will be responsible for serving food to pupils with allergies and intolerances.

The school's medical staff will notify the caterer daily of any changes to the original list of pupils with food intolerances or allergies.

Annually, for all the school's canteens:

• Before the start of the school year, the school's medical staff will provide the caterer with a list of all pupils with food intolerances or allergies.
• Based on the list provided by the school's medical staff, the caterer, together with a qualified nutritionist, will design the menus for the coming school year.
• A general menu will be designed, declaring all allergens present in each meal, along with a specific menu for each allergen.

Midday menus: The general and specific menus will be presented to the school, so that it can pass the information on to teaching staff and to families via the school website. The caterer, together with the school's medical staff, will review the menus. This review is carried out to prevent any case of food contamination for pupils with food intolerances or allergies at the time of entry, service and mealtime in the school canteen. These guidelines are mandatory for kitchen staff and those responsible for supervising pupils during mealtimes.

Afternoon snack: Up to Year 6 Primary, kitchen staff provide the afternoon snack to classrooms. Snacks for pupils with allergies and/or intolerances are individually wrapped in a labelled, lidded box.

Escoleta (1 and 2 years old): for the morning snack, the school serves fruit, except to pupils who are allergic or intolerant to it, in which case an alternative option is served.

Picnics: Teaching staff will pass a list to the kitchen, which will prepare special picnics and wrap them individually and distinctly. They will be collected by pupils accompanied by their form tutor.

11. Incidents

Should a case of allergy/intolerance arise, the care protocol must be activated as detailed in each pupil's record.

The person responsible for activating and following the care protocol, including, where applicable, administering medication or injectables, will be the school's medical staff, always with the collaboration of the monitors assigned to supervise and care for these pupils, and the Escoleta and Early Years teachers in their respective canteens.

In the event of a temporary absence of medical staff, the specific canteen duty teachers will be responsible for activating and following the protocol.

12. Trips outside the school that may involve consuming food or drink

Teachers accompanying pupils on a trip must carry an up-to-date copy of the pupil's record and the medication or injectables to be administered in the event of an incident, in accordance with the protocol set out in the pupil's record.

In this case, those responsible for administering medication and injectables will be the teachers present on the trip.

Once the activity has finished, the medical room must be informed whether or not the medication and injectables were used, and any unused items must be returned to their location. If they were used, parents/guardians will be asked to replace them from the school medical room.

Note: this protocol applies not only to day visits, but also to trips organised by the school, such as longer journeys or extended trips.

13. Retreats and summer schools

At the retreats and summer schools organised by the school, the meal service is provided by the same company that runs the canteen service during the school year, so the same protocols apply, including the presence of medical staff at mealtimes with the same functions, except at retreats and activities held outside the school.

If the activity takes place outside the school, such as at the Esporles facilities, the form tutor must bring a copy of pupils' records and one unit of the medication or injectables to be administered.

If children who are not pupils of the school are admitted to take part in these activities, they must provide, along with their registration, all the documentation described in the first section of this protocol, as well as two units of the medication and injectables to be administered if needed.

Enrolment and participation in activities will not be permitted for those with a food allergy or intolerance who have not submitted the required documentation and provided the medication or injectables to be administered.

14. Updating medical information and pupil records

For the care protocol to be effective, in addition to the school's own efforts, it requires the full involvement of parents and guardians in keeping the information provided to the school up to date, so that any change in pupils' allergies, intolerances or coeliac disease, medication or action protocol to be followed is promptly communicated to the school and documented by means of a new typed medical certificate or report meeting the same requirements specified above, which must again be delivered to the school's medical room.

Unless the information is updated, the last information provided by parents/guardians will be considered valid when the school year changes.

Any changes occurring during the summer holidays must be documented as explained in the previous paragraph within the first fortnight of September each year.

Parents/guardians will be reminded of this before the end of each school year.

In the event of allergies or intolerances arising after the school year has started, they must be documented in the same way as described in this protocol.

Any change to the information provided will be recorded in Alexia and will require the pupil's record to be updated, replacing outdated copies at all locations with fully updated ones. The outdated record will not be discarded, but archived in the folder opened in the pupil's name, where the original documentation provided by parents/guardians is kept.

15. Replacing medication and monitoring its expiry

It is the responsibility of pupils' parents/guardians to monitor the expiry of medication and injectables delivered to the school. The school, through its medical staff, will only check the expiry date when it is necessary to administer the medication, refraining from doing so if it has expired, and will notify parents/guardians of the need to replace it. The pupil may not use the school's canteen services until expired medication or injectables have been replaced.

The use of medication or injectables means they must be replaced, which is the responsibility of parents/guardians. The school will inform them of the use and request replacement. The pupil may not use the school's canteen services until the medication or injectables used have been replaced.

16. New pupils

The enrolment process will include information provided by the school regarding the existence of this protocol and the need to inform the school if the pupil has any food allergy, intolerance or coeliac disease.

If so, those responsible for the child will be informed that, along with the documentation required for enrolment, they must submit the same documentation (and medication) set out in the first point of this protocol.

The enrolment form will include a specific question on this matter, requiring those responsible for the child to explicitly indicate whether or not the child has these conditions.

17. Withdrawal from the canteen service or from the school

When a pupil withdraws from the canteen service or from the school:

• The school must inform the medical service.
• The medical service will remove the pupil's record from the folders where all pupil records are kept, both those kept in the medical room and those in the canteens, kitchen and with form tutors.
• The medical service will remove the pupil's folder containing all the medical documentation provided for the treatment of their allergy or intolerance and transfer it, IN A SEALED ENVELOPE, to the pupil's administrative file, where it will remain for the retention periods established by the school.

If the pupil re-enrols in the canteen service or the school, parents/guardians must provide all the information and documentation listed in the first point of this protocol, duly updated, and the historical information kept in the administrative file will be recovered.

18. Alexia

Any incident, attention given, registration, withdrawal or change to medical information, care protocol, expiry, replacement or change of medication must be duly recorded in Alexia (or any application that replaces it) in order to be able to justify the monitoring and actions carried out at all times.

19. Review of the protocol's operation

Annually, at the beginning of the last teaching month of the school year, the protocol will be reviewed in light of any incidents that have occurred, adopting appropriate changes, which will be communicated to pupils' parents/guardians with due notice so that, should any action be required on their part, it can be carried out before the start of the new school year.

20.

This document is permanently kept up to date on this website.

Last review: 10/05/2023

Dear families,

In view of the presence of head lice in our environment, we ask you to check and, if necessary, treat your children following the recommendations of the Conselleria de Sanitat set out below.

For the benefit of all, we would be grateful if, should your children be affected, you do not send them to school until you are certain that their hair is free of nits. This will prevent further spread.

Please note that head lice infestation does not indicate poor hygiene habits and is therefore no cause for embarrassment or concealment.

---

Recommendations from the Conselleria de Sanitat

1. Check your children's heads, especially behind the ears and at the nape of the neck.
2. Begin treatment only if lice or nits are found.
3. Use a lotion with a minimum of 1% PERMETHRIN. Apply to dry hair (if in cream form, apply to wet hair) and leave for 10 to 30 minutes. Avoid contact with eyes, skin and mucous membranes.
4. Wash hair with normal shampoo.
5. Comb with a nit comb (available at pharmacies) on wet hair for at least 15 minutes, separating sections and cleaning the comb after each pass.
6. Allow to air dry without using a hairdryer.
7. Check hair daily, combing with the above comb on wet hair.
8. Repeat the full treatment one week later.
9. Continue combing and removing nits until certain that none remain, for at least two weeks.
10. Submerge brushes and combs in boiling water for 10 minutes.
11. Wash clothing at 55°C and then iron, especially along seams.

---

Thank you very much for your cooperation.

SENIOR LEADERSHIP TEAM